Job Description

We are looking for outstanding Retention Agents with a proven sales track record. Some knowledge or experience in a Trading environment would be ideal. 

Requirements

• Matric/Grade 12
• 5 years of previous sales experience
• Proven track record in a commission-based environment
• MS Office and Google

 Responsibilities

• Managing ongoing client relationships and portfolios
• Keep abreast with market information, and ensure all clients are informed of this information
• Provide training to clients on the use of the Company platform and deposit process
• Help maintain high levels of client acquisition, retention and reactivation
• Ensure responsible trading and compliance with all regulations and company policies
• Minimize chargebacks and withdrawals through ensuring compliance
• Successfully present products by utilizing effective sales and persuasion skills in addition to solid product knowledge.
• Collaborate with sales managers to upsell
• Inform management of client risks
• Working towards and achieving set sales targets given by management
• Working professionally with retention related departments
• Ensure clients have Real account balances in the market
• Obtaining KYC documentation for Clients
• Complete special projects, and miscellaneous duties as prescribed by Management