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3rd June 2021

Centurion, South Africa

1 to 5 years

Basic

Student Entry

Contract

Skills

  • Customer Service
  • Verbal Communications
  • Teamwork
  • Conflict Resolution

Industries

  • Industrial

Job Description

  • Greet all guests and owners warmly with an appropriate greeting
  • Serve guests at the banquet with courtesy.
  • Ensure guest experience a memorable one.
  • Assist and support other banquet staff in serving guests.
  • Assist and support banquet manager in managing events.
  • Serve guests at banquets, meetings, events, conventions and conferences.
  • Make seating arrangements for guests.
  • Escort guests to the event.
  • Handle properly and safely all glassware, silverware, linen and props.
  • Assist and support chef and other banquet staff in preparing foods.
  • Mix drinks in a right measure in accordance to the guest needs.

Company Description

  • greet customers politely as they enter the restaurant
  • introduce self to customers
  • show customers to their tables
  • present menus to customers
  • maintain an up-to-date working knowledge of the menu items and daily specials
  • explain the menu items in terms of preparation, ingredients and presentation
  • be aware of allergy information on menu items
  • answer inquiries about food and beverage items on the menu
  • offer food and wine suggestions
  • inform customers of special items not listed on the menu
  • take food and beverage orders accurately including any special requests
  • check customer's identification to ensure they meet alcohol legal age requirements
  • check food orders with customers to ensure correctness
  • input the order into POS System
  • work with bartenders to fill beverage orders
  • work with kitchen staff to process and expedite food orders
  • pre-set table for the orders
  • deliver and serve food at tables
  • use established food handling and serving techniques
  • ensure customers are satisfied with their food orders, beverages and service
  • upsell food and beverage items throughout the meal
  • monitor customer's needs and promptly handle requests
  • handle customer complaints in a polite and professional manner
  • maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
  • prepare and provide customers with accurate check for the meal
  • process cash and credit card payments
  • Prepare to-go boxes for customers
  • re-set and prepare table for customers including decorations, condiments, napkins, utensils
  • maintain a clean and organized service area
  • dispose of trash according to established procedures
  • perform any side-work as requested
  • comply with safety, health and hygiene policies and procedures

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