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Host Manager - The Bay Hotel

Career Custodians

5th May 2021

Camps Bay, South Africa

3 to 5 years

28000 - 35000

Cost to company

Senior

Full Time

Skills

  • Budgeting
  • Hospitality
  • Management
  • Operations

Industries

  • Hospitality
  • Management

Job Description

Host Manager – The Bay Hotel

 

An iconic hotel in Camps Bay is looking to employ a hotel manager to run the day-to-day operations.

 

CANDIDATE MINIMUM REQUIREMENTS

Education:

  • Grade 12 or equivalent
  • Accommodation Certificate/ Hotel School diploma is advantageous

Work experience:

  • Previous experience in the same or similar position in a 4/5 star hotel
  • Familiar with all duties and procedures in Front Office / Reservations Department
  • MS Office (Word, Excel and Email) is essential
  • Opera experience is essential

Personal Attributes:

  • Reliable, responsible, and dependable to fulfil obligations
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Excellent communication skills
  • Friendly and service orientated

Front of House Operations:

  • Ensure smooth operation of the reception area
  • Ensure guests are greeted, checked in and allocated rooms promptly and courteously
  • To ensure reservations are taken correctly and courteously
  • Ensure credit control procedures are strictly adhered to
  • To ensure guest accounts and O status is kept up to date
  • Ensure effective and speedy check out facilities
  • Ensure collection and delivery of luggage to rooms is done efficiently
  • To ensure that the hotel entrance is correctly managed
  • Ensure that rooms are serviced and maintained to the standards
  • Make sure all front of house areas are clean and tidy at all times

Rooms Division Operations:

  • Ensure the smooth operation of Housekeeping on a daily basis
  • Daily spot checks of suites and rooms to ensure VNL standards
  • Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
  • Reporting and follow up of all maintenance issues pending or outstanding
  • Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
  • Be familiar with the Health & Safety measure of the property

Management:

  • To ensure regular on-the-job training is training place in your departments
  • Ensure dress code of staff is up to standard
  • Holding regular performance appraisals with senior staff, identifying areas for development and training needs
  • Be readily available to deal with problems and complaints
  • To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
  • Ensure accurate and timeous submission of all reports and administrative work
  • Prepare and submit annual budgetary information and updates as required by Financial Manager
  • To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
  • To attend all management meetings as required

 

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Applications for this position closed on 25th June 2021