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Information Systems Service Manager

Adapt IT

13th April 2021

Johannesburg, South Africa

5 to 7 years

Cost to company

Senior

Full Time

Skills

  • Management
  • IT Management
  • IT Risk
  • People Strategy

Industries

  • Information Technology (IT)
  • Hospitality

Job Description

To manage all aspects of the Information Systems division needs, be it environment and or internal
systems to the satisfaction of all the stakeholders
SYSTEMS MANAGEMENT
• Set system security policies and standards and ensure the enforcement thereof, both for the
division and hosting.
• Oversee management of all internal systems.
• Manage the routine audits of systems to include but not limited to, software patches, health
audits and backups.
• Documenting of all actions, systems and process.
• Set IT security policies and standards and ensure the enforcement thereof.
MANAGEMENT, MONITORING AND COMPLIANCE
• Manage the hosted environment and the delivery outputs according to best practise
• Maintain Task List.
• Work within the metric framework of deliverables setup within the KPA/KPI structure.
• Establish and monitor client SLAs.
• Monitor suppliers SLA’s and warrantees. Plan and present strategic IT roadmap on an annual
basis .
• Manage hosting centre change controls
BUDGETING AND OPERATIONAL REQUIREMENTS
• Preparing of annual requirements and budgets for all hosting infrastructure